What is your return & exchange policy?
Your satisfaction is my top priority. However I am a small business owner and I appreciate your understanding of my limited refund/exchange policy.
If you ordered the wrong item that is not refundable. All products are clearly marked so please read the description before ordering.
Exchanges for a size that doesn’t fit will be determined on an individual basis. Size charts and photos of a person wearing the shirts are clearly provided so you can order the correct size. A new item will need to be ordered from Printful because every order is printed on demand and I don’t carry inventory. Please see terms below.
CONTACT ME BEFORE RETURNING ITEM TO PRINTFUL OR I WILL NOT CONSIDER AN EXCHANGE OR REFUND. Thank you.
You have 14 days to return an order after receiving it. I will not accept returns after 14 days. Item must be in brand new condition, preferably in original packaging. Email [email protected] for instructions.
You cover the cost of the return shipping. If possible, please provide me with a tracking number for the return shipment.
Returns of custom-made products will be determined on an individual basis.
You are responsible for any damage incurred by items during the return shipment. I therefore strongly recommend that you send the products in their original packaging.
I reserve the right to deduct any depreciation in value when refunding the product.
If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. I am not responsible for any charges imposed on packages returned by Customs.
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
If you have any questions, please email [email protected].
If the item is defective simply email photos showing the defective item(s) and the packing slip to [email protected] and I will submit a claim with Printful for a reprint. Claims must be submitted within four (4) weeks of receiving the item to receive a reprint. After four (4) weeks neither Printful nor Lightworker Lifestyle will accept any claims.
Why are there two shipping charges in my cart?
Because everything is printed on demand and to increase efficiency and turnaround time, Printful makes different items at their fulfillment centers in Los Angeles, CA and Charlotte, NC. Depending on what you order together, t-shirts may be made at the LA location and mugs and totes may be made at the NC location. So they are shipping from two different locations requiring two different shipping charges. No one enjoys paying shipping and to help I do offer $5 flat rate shipping which is usually less than the actual cost.
How long will it take to receive my order?
Because everything is made to order, Printful takes up to 7 business days (not including weekends) to print and fulfill products. Sometimes the apparel product is out of stock from the supplier and that will cause a delay in printing and shipping your order. You will be notified of any possible delay with your order. Then you should add shipping times on top of that. Printful also has fulfillment centers in Canada, Mexico and Europe to fulfill international orders.
US orders are delivered 1-4 days after fulfillment. Overnight delivery is only offered in the US. Average shipping time is 4 days depending on destination. International shipping speed is calculated with cost during checkout.
Shipments outside of the USA may incur customs fees, depending on destination country. The fees may vary depending on your order value, country limits, and other factors. International customers please keep in mind you are responsible for paying any duties and taxes in addition to shipping.
How can I change my order?
If you need to change, cancel or add something to your order, please contact me immediately at [email protected] or 1+ 916 693 8070. Orders are processed automatically and immediately sent to Printful. If you contact me within 1-2 hours at most I may still be able to edit the order but once it has entered the print queue I will be unable to make any changes.
For customizable designs (such as Lightworkers United) it is imperative that you email me with your customization BEFORE you purchase because once you pay the order is final and automatically processed so I will be unable to customize. Upon receiving your customization I will send you a proof of the design with your desired information and after you approve it then you will be able to complete your purchase and I will send the print shop the correct file to print with your order.
Is my payment secure?
Lightworker Lifestyle is secured with SSL Encryption so you can shop safely. If you look up at the left address bar where it says the URL https://…. you will see the little padlock. Click on it and it shows you are on a secure connection so you can rest assured your payment information is safe and secure on this website. Payments are securely made through PCI-compliant third-party processors PayPal and Stripe. Using PayPal, you do not have to have an account; you can simply use your credit card for a one time purchase on their encrypted payment page. Credit card information is not stored on lightworkerlifestyle.com.
Care Instructions for DTG Tshirts
Printful uses the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
In order for you to prolong the life of your custom print, they suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Why does my t-shirt have a vinegar smell?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it’s from the fixation agent.
Care Instructions for other products
Our white mugs are microwave and dishwasher safe.
Printed totes can be machine-washed without bleach on cold cycle. After washing, they can be tumble-dried on low heat. They cannot be ironed, or dry-cleaned.
To ensure that your prints last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft, dry cloth or a feather duster.
Do you do custom designs?
It depends. Email me at [email protected] with a basic description of your idea and we can talk about it.