Customer Service

CONTACT ME: If these don’t answer your question please email rana@lightworkerlifestyle.com. I will respond within 24 hours.

What is your return & exchange policy?

Refunds/Exchanges

Your satisfaction is my top priority. However I am a small business owner and I appreciate your understanding of my limited refund policy.

If you ordered the wrong item that is not refundable. All products are clearly marked so please read the description before ordering.

Exchanges for a size that doesn’t fit will be determined on an individual basis. Size charts and photos of a person wearing the shirts are clearly provided so you can order the correct size. A new item will need to be ordered from Printful because every order is printed on demand and I don’t carry inventory. Please see terms below.

CONTACT ME BEFORE RETURNING ITEM TO PRINTFUL OR I WILL NOT CONSIDER AN EXCHANGE OR REFUND. Thank you.

You have 14 days to return an order after receiving it. I will not accept returns after 14 days. Item must be in brand new condition, preferably in original packaging.  Email rana@lightworkerlifestyle.com for instructions.

You cover the cost of the return shipping. If possible, please provide me with a tracking number for the return shipment.

Returns of custom-made products will be determined on an individual basis.

You are responsible for any damage incurred by items during the return shipment. I therefore strongly recommend that you send the products in their original packaging.

I reserve the right to deduct any depreciation in value when refunding the product.

If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. I am not responsible for any charges imposed on packages returned by Customs.

Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

If you have any questions, please contact me.

Damaged Merchandise

If the item is defective or damaged during shipping Printful will send out a reprint free of charge. Simply email photos showing the defective or damaged item and the packing slip to rana@lightworkerlifestyle.com and I will submit a claim. They are very quick in shipping out a replacement item.

How long will it take to receive my order?

Because everything is made to order, Printful takes up to 7 business days to print and fulfill products. Sometimes the apparel product is out of stock from the supplier and that will cause a delay in printing and shipping your order. You will be notified of any possible delay with your order. Then you should add shipping times on top of that. International customers please keep in mind you are responsible for paying any duties and taxes in addition to shipping.

How can I change my order?

If you need to change, cancel or add something to your order, please contact me immediately at rana@lightworkerlifestyle.com or 1+ 916 693 8070. Orders are processed automatically and immediately sent to Printful. If you contact me within 1-2 hours at most I may still be able to edit the order but once it has entered the print queue I will be unable to make any changes.

For customizable designs (such as Lightworkers United) it is imperative that you email me with your customization BEFORE you purchase because once you pay the order is final and automatically processed so I will be unable to customize. Upon receiving your customization I will send you a proof of the design with your desired information and after you approve it then you will be able to complete your purchase and I will send the print shop the correct file to print with your order.

Is my payment secure?

Lightworker Lifestyle is secured with SSL Encryption so you can shop safely. If you look up at the left address bar where it says the URL https://…. you will see the little green padlock. Click on it and it shows you are on a secure connection so you can rest assured your payment information is safe and secure on this website. I accept credit cards securely through PayPal and Stripe. Using PayPal, you do not have to have an account; you can simply use your credit card for a one time purchase on their encrypted payment page.

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Care Instructions for DTG Tshirts

Printful uses the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

In order for you to prolong the life of your custom print, they suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Sublimation apparel can be washed at any temperature setting without affecting quality. But they recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

 

Do you do custom designs?

It depends. Email me at rana@lightworkerlifestyle.com with a basic description of your idea and we can talk about it.

Does this website use cookies?

Yes. This website uses cookies to ensure you get the best user and shopping experience from Lightworker Lifestyle. Continued viewing on this website implies acceptance of cookies on your computer. They are only used for things like autofilling your information during checkout and saving your account login information. I completely respect your privacy and don’t use or sell the info you give me as a customer. I’m a consumer just like you that enjoys privacy, I’m not Big Brother!

Shipping Speeds

Live shipping rates are calculated when you enter your address during checkout.

A $5 flat rate is also offered for every order.

Printful Made in America graphic

All orders are printed and shipped by Printful in Los Angeles, CA, or Charlotte, NC, USA. Because everything is made to order, they take up to 7 days to print products. Then you should add shipping times on top of that.

Shipping Methods

Shipments outside of the USA may incur customs fees, depending on destination country.
The fees may vary depending on your order value, country limits, and other factors. You are responsible for paying these fees.

BASIC – DOMESTIC

USPS First Class Mail
3-5 business days
Tracking
This is ideal for lightweight packages and it’s the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or 1-2 posters.

USPS Priority Mail
1-3 business days
Tracking
Shipping times for Priority Mail are typically quicker than First-Class.

FedEx Ground
1-5 business days
Tracking
Ideal for sending heavy shipments (up to 150 lbs) to business addresses across the U.S.

EXPEDITED – DOMESTIC

FedEx Express Saver
3 business days
Tracking
All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.

FedEx 2 Day
2 business days
Tracking
All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.

FedEx Standard Overnight
Next business day – afternoon
Tracking
All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.

BASIC – INTERNATIONAL

International Economy Without Tracking
10-20 business days worldwide; 5-12 to Canada
No Tracking
This service is comparable to USPS First-Class Package Int’l. USPS First-Class Int’l prices are typically more expensive, but they offer tracking to Canada while International Economy does not.

International Economy With Tracking
7-16 business days worldwide; 4-8 days to Canada
Tracking
Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has delivered.

USPS First-Class Package International
10-20 business days
Tracking
Exact delivery time may be longer or shorter depending on the destination. Please note: tracking is only available to Canadian destinations.

USPS Priority Mail International
6-10 business days
Tracking

FedEx Ground
2-7 business days to Canada only
Tracking
Ideal for heavy international ground deliveries to Canada.

EXPEDITED – INTERNATIONAL

FedEx International Economy
2-5 business days; 2-3 days to Mexico and Canada
Tracking
All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.

FedEx International Priority
1-3 business days; next-day in Canada and Mexico
Tracking
All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.

Shipping Prices

USA
First T-Shirt
$5.00
Each additional T-Shirt
+$.75

First Sweatshirt
$8.00
Each additional Sweatshirt
+$2.00

CANADA
First T-Shirt
$8.00
Each additional T-Shirt
+$1.00

First Sweatshirt
$10.00
Each additional Sweatshirt
+$2.00

CANADA – INTERNATIONAL ECONOMY WITH TRACKING
First T-Shirt
From $4.53
First Sweatshirt
From $6.69

WORLDWIDE
First T-Shirt
$10.00
Each additional T-Shirt
+$1.00

First Sweatshirt
$11.00
Each additional Sweatshirt
+$2.00

WORLDWIDE – INTERNATIONAL ECONOMY WITHOUT TRACKING
First T-Shirt
From $2.80
First Sweatshirt
From $5.54

Copyrights © 2016 Lightworker Lifestyle.

$5 flat rate shipping for all orders in the US Dismiss