What is your return & exchange policy?
Your satisfaction is my top priority. However I am a small business owner and I appreciate your understanding of my limited refund/exchange policy.
1. Contact Lightworker Lifestyle First
DO NOT RETURN TO THE ADDRESS ON THE PACKAGING.
Please email email@example.com or use the contact form on the contact page to provide your order number located on your digital receipt or the name used on the order.
2. What Is Returnable?
If you ordered the wrong item that is not refundable. All products are clearly marked so please read the description before ordering.
Exchanges for a size that doesn’t fit will be determined on an individual basis. Size charts and photos of a person wearing the shirts are clearly provided so you can order the correct size. A new item will need to be ordered from Printful because every order is printed on demand and I don’t carry inventory.
You have 14 days to return an order after receiving it.
I will not accept returns after 14 days. Item must be in brand new condition, preferably in original packaging and UNWASHED. Please email photos showing the item(s) you wish to return/exchange. The return/exchange request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
If the item is defective simply email photos showing the defective item(s) and the packing slip to firstname.lastname@example.org and I will submit a claim with Printful for a reprint. Claims must be submitted within two (2) weeks of receiving the item to receive a reprint. After two (2) weeks neither Printful nor Lightworker Lifestyle will accept any claims.
3. Address for Returns/Exchanges
I strongly recommend that you keep the products in their original packaging to avoid damage. Damaged products are not eligible for refunds/exchanges.
I reserve the right to deduct any depreciation in value when refunding the product.
Select a shipping company and pay the return postage.
Ship to the following address:
4808 Don Julio Blvd
Sacramento, CA 95842
If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. I am not responsible for any charges imposed on packages returned by Customs.
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
4. You Will Receive an Email Confirmation
If your product is eligible for return/exchange Lightworker Lifestyle will maintain communication until the transaction is complete and you are a happy customer.
If you have any questions, please email email@example.com.
Why are there two shipping charges in my cart?
Because everything is printed on demand and to increase efficiency and turnaround time, Printful makes different items at different fulfillment centers around the world. So they are shipping from different locations requiring different shipping charges.
How long will it take to receive my order?
Because everything is made to order, Printful takes up to 7 business days (not including weekends) to print and fulfill products. Sometimes the apparel product is out of stock from the supplier and that will cause a delay in printing and shipping your order. You will be notified of any possible delay with your order. Then you should add shipping times on top of that. Printful also has fulfillment centers in Canada, Mexico and Europe to fulfill international orders.
US orders are delivered 1-4 days after fulfillment. Overnight delivery is only offered in the US. Average shipping time is 4 days depending on destination. International shipping speed is calculated with cost during checkout.
Shipments outside of the USA may incur customs fees, depending on destination country. The fees may vary depending on your order value, country limits, and other factors. International customers please keep in mind you are responsible for paying any duties and taxes in addition to shipping.
How can I change my order?
If you need to change, cancel or add something to your order, please contact me immediately at firstname.lastname@example.org or 1+ 916 693 8070. Orders are processed automatically and immediately sent to Printful. If you contact me within 1-2 hours at most I may still be able to edit the order but once it has entered the print queue I will be unable to make any changes.
Is my payment secure?
Lightworker Lifestyle is secured with SSL Encryption so you can shop safely. If you look up at the left address bar where it says the URL https://…. you will see the little padlock. Click on it and it shows you are on a secure connection so you can rest assured your payment information is safe and secure on this website. Payments are securely made through PCI-compliant third-party processors PayPal and Stripe. Using PayPal, you do not have to have an account; you can simply use your credit card for a one time purchase on their encrypted payment page. Credit card information is not stored on lightworkerlifestyle.com.
Care Instructions for DTG Tshirts
Printful uses the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
In order for you to prolong the life of your custom print, they suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Why does my t-shirt have a vinegar smell?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it’s from the fixation agent.